---
title: Delete my data · Privacy Policy
description: Submit a GDPR right-to-erasure request to redact your personal data from past support tickets.
---

# Delete my data · Privacy Policy

You can ask us to redact the personal data we hold about you in past support tickets. This is your right under Article 17 of the GDPR.

Enter the email address you used when contacting support. We will send you a one-time confirmation link to that address. After you press the link and confirm, your name, email and any other identifying details will be replaced with the word **REDACTED** across our records. Any support tickets you still have open will be closed automatically. We keep the ticket history itself so support records remain accurate, but identifying information will no longer be associated with you.

Email address

For your privacy, we always show the same confirmation message whether or not the email matches a ticket on our records.

## Can't use your ticket email?

If you no longer have access to the email address on your tickets, or you never used an email when contacting us, you can ask us to review a manual deletion request. We will verify your identity before we redact anything. This usually takes longer than the self-service flow above.

## What happens next

1.  You enter your email above and press Send confirmation link.
2.  If we have data on file for that address, we send you an email with a one-time link.
3.  You press the link within 24 hours and confirm the deletion on the next page.
4.  Your personal data is redacted across all studios you have ever contacted us through, and any open tickets for that email are closed.
5.  If you open a new ticket later, the new ticket holds your new details until you make another request.

Data controller: Marcus Hill Limited (company number 14283164), trading as Strand Support, Room 73, The Mansion House Wrest Park, Silsoe, Bedford. If you have any questions about this process, please contact us using the details in our [Privacy Policy](/privacy-policy).